Ep.36 – Hourst Schulze: Cultivating a Serving Culture
Here are just a handful of the things that we'll discuss:
This week we’re stepping into the world of luxury hospitality and servant-style leadership with none other than Ritz-Carlton co-founder and author of “Excellence Wins”, Horst Schulze.
As the mastermind behind the award-winning operating and service standards in the hospitality industry, Schulze takes us on a journey through his 65-year career and shares secrets to creating a world-renowned, prestigious brand.
Tune in to gain invaluable lessons from the man who has dedicated a lifetime to crafting memorable experiences for guests around the globe. Whether you’re an aspiring hotelier or simply a lover of luxury, this episode is sure to leave you inspired and eager to elevate your own standards of excellence.
Highlights
- Learn about Horst’s journey that took him from being a 14-year-old aspiring hotelier to co-founding one of the world’s most prestigious hospitality brands.
- Explore the principles Horst championed such as, “Ladies & Gentlemen Serving Ladies & Gentlemen” and “People Are Not ‘Things’”, and how these philosophies reshaped the service industry.
- Uncover unique strategies for instilling a humble culture of service and generosity in your organization that empowers your employees to exceed expectations.
- Listen to the inspiring and vulnerable story of faith that led Horst to being the man of service he is today.
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